New policy effective March 20, 2024:
A refund will be given to the administrator for the purchase of a course for a staff member by
contacting AIR Training Solutions. Administrators will have a 10-day grace period after the initial
date of purchase to notify AIR that they wish to request a refund. Once it has been verified that the
course was not progressed past lesson 1, the refund will be processed back to the payment method
used. Refunds are subject to a 5% transaction fee per order refunded. After the 10-day grace period,
the administrator is no longer eligible for a refund.
An administrator is eligible to receive a store credit for courses purchased for staff members that
are incomplete or expired. The store credit can be applied to the administrator account anytime
after purchase of a staff course. Store credits do not expire and can be applied at the checkout. If
the course is completed, the administrator is no longer eligible for the store credit.
Purchases prior to March 20, 2024 will fall under the previous policy:
A refund will be given to the administrator for the purchase of a course for a staff member by
contacting AIR Training Solutions. Administrators will have a 10-day grace period after the initial
date of purchase to notify AIR that they wish to request a refund. Once it has been verified that the
course was not progressed past lesson 1, the refund will be processed back to the payment method
used. Refunds are subject to a 5% transaction fee per order refunded. After the 10-day grace period,
the administrator is no longer eligible for a refund.
An administrator is eligible to receive a store credit for courses purchased for staff members that
are incomplete. The store credit can be applied to the administrator account anytime after
purchase of a staff course. Store credits do not expire and can be applied at the checkout. If the
course is completed or expired, the administrator is no longer eligible for the store credit.